High-performing industries don’t fear failure — they study it.

In this Training Topic, we apply Black Box Thinking to the independent garage sector, revealing why common metrics like NPS and online reviews often tell only part of the story.

You’ll learn why:

The customers who don’t complain matter most

Silence is often a stronger signal than criticism

Real progress comes from studying failure without blame

This is a must-listen for garage owners who want fewer comebacks, stronger systems, and decisions based on reality — not reassurance.