Retailers have had a tough year, and with a national lockdown falling on what is usually the busiest shopping day of the year, we ask: is this a watershed moment for digital retail? 

Host Ed Wootton spoke this week to Vicky Hernandez from Royds Withy King's expert Retail team about what she expects from this year's Black Friday. They looked at how things have changed already, how retailers may need to adapt further, and what might become the 'new normal' for retail.