Incident management is the process of responding to unplanned events or service interruptions, and then restoring service to an operational state. Having robust incident management is vital to many software teams. Blameless is a framework designed to help software companies manage their production incidents effectively. It provides a workflow for managing the incident response as well as the post-incident retrospective process. In this way, Blameless aims to give a unified learning and process feedback framework that focuses on actionable insights.

Ken Gavranovic is the Chief Operating Officer at Blameless and he’s our guest today.

Lee is the host of his podcast, Modern Digital Business, an engaging and informative podcast produced for people looking to build and grow their digital business with the help of modern applications and processes developed for today’s fast-moving business environment. Listen at mdb.fm. Follow Lee at softwarearchitectureinsights.com, and see all his content at leeatchison.com.