Produced by Pikkal & Co - Award-Winning Podcast Agency .

Haidilao hot pot restaurant is so popular, people regularly queue to get in. Haidilao's unique Customer Experience proposition combined with an automated supply chain and a high-level of autonomy given to waiters has led to a radical shift in a centre of power in their restaurants. But the secret lies in how they use AI and Big Data to create an exceptional Customer Experience. Automate the Work to Elevate the Flow. By Automating the heavy lifting, Haidilao allows humans to do what they do best - serve. This is the golden rule of the Era of the Machine. Robots Lift, Humans Serve. Use AI to augment rather than replace humanity.