In this first episode, Matt interviews Bob Jacoby, the GM and Owner of Quaker Steak & Lube. They discuss several topics, including: - Third Party Delivery - Table Touches - Customer Experience and Building Loyal Relationships - Bob’s best advice for others in the biz - And more.

*Please note, this interview was shot before the Coronavirus Outbreak and accompanying major restaurant interruptions, but Bob's message still resonates due to the topics covered.