In this episode, Thomas Bertels welcomes Bob Lewis. Bob consults on IT organizational effectiveness and integration, and his long-running column "Keep the Joint Running", countless articles, and twelve books have made him one of the most trusted voices in the field. In this conversation, Bob shares his views on digital transformation and what it means for the IT function. He unpacks two of the biggest misconceptions in IT: internal customers and IT projects, and shares his views on what effective leaders do to build organizations that get things done.