Bob Phibbs is an internationally recognized business strategist, customer service expert, sales coach, author of three books, motivational business speaker, and founder of SalesRX. Bob has worked with over a thousand retail executives from many of the Fortune 500, including Hunter Douglas, Land O’Lakes, Lego, MasterCard, Omega, Paul Mitchell, T-Mobile, Trek, and American Express. Last year, Bob was awarded the World Retail Forum’s Innovation Leadership Award 2020 in recognition of his efforts...