In this episode from ID's Shapeshift conference, Terry Williams-Willcock, Chief Customer Officer at RUSH Digital, and Chelsea Pratt, Design Lead & Strategist at Thoughtfull, discuss ways that intentionally designed AI can address challenges to democracy.

Key Topics

• Why "AI won't save democracy, but design might."
• The democratic crisis of trust: why people aren't disengaging from voting because they don't care, but because they don't know who or what information sources to trust.
• Designing for the margins to benefit everyone: how focusing on visually impaired voters revealed universal barriers to accessing political information and participating in democracy.
• Their work on Chime: using various AI tools to transform complex policy content into engaging, multi-perspective audio experiences.
• Why human values must drive AI design principles and move beyond commercial incentives toward transparency, accessibility, and shared truth as the foundation for democratic participation.

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