Sometimes, the best way to share the importance of customer experience & service is through a story! 

Join me as I recount one of my most memorable not-so-great customer experiences with an online business owner, which emphasizes the importance of the two strategies discussed in Episode #4 of this mini-series.

If you’re keen to learn more about customer experience and how harnessing it can change your online business after listening to this bonus episode, head to our website at https://scarlettandco.ca/.

To snag our freebie, 5 Customer-Centric Emails Every Business Needs in Their Arsenal to Create Raving, Loyal Fans!, click here. It’s completely free and a great place to start on your CX journey.

And if you want to dive even deeper by becoming a CX pro yourself, check out our CX Certification Program! Our Spring 2023 program starts on March 6th!

Episode Transcript: CX Legacy Podcast MS1, BONUS STORY - Audio Transcript