In this interview we speak with Ralph Kilmann, conflict management expert and author of the book Mastering the Thomas-Kilmann Conflict Mode Instrument, detailing the tool he co-created almost 50 years ago. We discuss: - What drew him to conflict in the first place - Why conflict is on the rise and what we can do about it - His conflict mode framework - The core skills of managing conflict well - How to think about conflict in an organisational setting - Thinking about conflict across cultures

You can learn more about Ralph Kilmann, his latest book, and even take the Thomas-Kilmann Conflict Mode Instrument here - https://kilmanndiagnostics.com/