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BONUS | Improving peoples lives through their work
How UniSuper transformed their contact centre and increased engagement by 24%
TO HEAR THE STORY REGISTER FOR OUR LIVE ONLINE EVENT THURSDAY 29/4 - 2PM AEST - WITH Q&A!
REGISTER HERE
About this Event
A virtual in-conversation with Jacob Drake-Potts, Head of Member Services at UniSuper, one of Australia's largest and best-performing super funds dedicated to the higher education and research community.
Join Sean McGinn and Arnold Ho as they talk to Jacob about his real-life (though virtual most of the time) experience in the changes that took place in his team.
This is a unique opportunity to uncover practical ways to transform your contact centre and have your burning questions answered by experts in the field.
Benefits of attending:
About Jacob
Jacob Drake-Potts is the Head of Member Services at UniSuper, one of Australia's largest and best-performing super funds dedicated to the higher education and research community. Jacob is passionate about human-centred design and strives to create an environment where his teams can self-organise and experiment to find the right solution. He is a free thinker who has some big ideas on what the future of work could look like in contact centres. And because he started his contact centre career on the phones, he brings a unique perspective on what it takes to build engaged and purpose driven teams.
About Sean
Sean is the Director of The Agile Contat Centre. Sean spent 20 years working in operations at one of the world’s best-known organisations, General Electric. There, he learned the art and science of operational leadership, and how to improve systems of work in order for people to harness their potential and deliver unforgettable experiences. In 2010, he started seeing ‘agile’ in practice while working with technology delivery projects and saw a new possibility. Applying this way of thinking to solve problems within teams, Sean is now reinventing the contact centre world, and shares these stories through The Agile Contact Centre podcast. Sean is genuine and authentic and provides clients with the structure and coaching they need to bring possibilities to life. The result is human-centred, customer-focused solutions that provide great experiences and deliver better results by identifying and removing wasteful processes and systems of work.
About Arnold
Arnold is a consultant at Neu21.
Arnold or ‘Arnie’ as most people know him specialises in coaching teams in agile ways of working and human-centred design. In 2017, as a client of The Agile Eleven, Arnie discovered a new way of working, which transformed his team to provide superior customer service while delivering on major strategic initiatives. With this newfound knowledge and experience, he worked with other departments and project teams to unlock better collaboration and communication. In 2018, Arnie joined The Agile Eleven as an enterprise agile coach and has since worked with a diverse range of different teams across various industries. Now at Neu21, he continues to make magic happen with his kindness, charisma and drive to succeed.
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By Callo Consulting
5
11 ratings
How UniSuper transformed their contact centre and increased engagement by 24%
TO HEAR THE STORY REGISTER FOR OUR LIVE ONLINE EVENT THURSDAY 29/4 - 2PM AEST - WITH Q&A!
REGISTER HERE
About this Event
A virtual in-conversation with Jacob Drake-Potts, Head of Member Services at UniSuper, one of Australia's largest and best-performing super funds dedicated to the higher education and research community.
Join Sean McGinn and Arnold Ho as they talk to Jacob about his real-life (though virtual most of the time) experience in the changes that took place in his team.
This is a unique opportunity to uncover practical ways to transform your contact centre and have your burning questions answered by experts in the field.
Benefits of attending:
About Jacob
Jacob Drake-Potts is the Head of Member Services at UniSuper, one of Australia's largest and best-performing super funds dedicated to the higher education and research community. Jacob is passionate about human-centred design and strives to create an environment where his teams can self-organise and experiment to find the right solution. He is a free thinker who has some big ideas on what the future of work could look like in contact centres. And because he started his contact centre career on the phones, he brings a unique perspective on what it takes to build engaged and purpose driven teams.
About Sean
Sean is the Director of The Agile Contat Centre. Sean spent 20 years working in operations at one of the world’s best-known organisations, General Electric. There, he learned the art and science of operational leadership, and how to improve systems of work in order for people to harness their potential and deliver unforgettable experiences. In 2010, he started seeing ‘agile’ in practice while working with technology delivery projects and saw a new possibility. Applying this way of thinking to solve problems within teams, Sean is now reinventing the contact centre world, and shares these stories through The Agile Contact Centre podcast. Sean is genuine and authentic and provides clients with the structure and coaching they need to bring possibilities to life. The result is human-centred, customer-focused solutions that provide great experiences and deliver better results by identifying and removing wasteful processes and systems of work.
About Arnold
Arnold is a consultant at Neu21.
Arnold or ‘Arnie’ as most people know him specialises in coaching teams in agile ways of working and human-centred design. In 2017, as a client of The Agile Eleven, Arnie discovered a new way of working, which transformed his team to provide superior customer service while delivering on major strategic initiatives. With this newfound knowledge and experience, he worked with other departments and project teams to unlock better collaboration and communication. In 2018, Arnie joined The Agile Eleven as an enterprise agile coach and has since worked with a diverse range of different teams across various industries. Now at Neu21, he continues to make magic happen with his kindness, charisma and drive to succeed.