Welcome to CS, No BS: Your practical playbook for delivering net revenue retention… the holy grail of customer growth. On our first season of the podcast, we’ve talked to some of the brightest minds and key voices in Customer Success. Today we’re bringing you a bonus episode where our recent guests spotlight the biggest BS in CS and share how to overcome it.

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Timestamp Topics:

**(01:06) - Brent Cogswell

**(03:10) - Maranda Dziekonski

**(06:22) - Shona Fenner 

**(08:55) - Kerri Brown

**(12:09) - Guy Nirpaz

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Sponsor:

This podcast was created by the team at Totango. Design and run best-in-class customer journeys with no-code, visual software that delivers immediate value, easy iteration and optimization, and predictable scale-up growth. Join over 5,000 customers from startups to fast-growing enterprises using the industry’s only Composable Customer Success Platform. Start for free at Totango.com.

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Links:

Connect with Jamie on LinkedIn

Listen to Ep. 1: Customer journey as a product with Guy Nirpaz, Founder and CEO of Totango

Listen to Ep. 2: The power of being proactive with Brent Cogswell, Head of Customer Success at Schneider Electric

Listen to Ep. 3: Building CS from scratch with Maranda Dziekonski, Chief Customer Officer at Swiftly

Listen to Ep. 4: Owning the moment trumps owning the customer with Shona Fenner, Sr. Customer Success Operations Manager

Listen to Ep. 5: Delivering on customer expectations with Kerri Brown, Head of Customer Success Strategy Execution at SAP

Totango.com