Book #5 - Crucial Conversations: Tools for Talking When Stakes Are High by Joseph Grenny

Backed by thirty years of social science research, Crucial Conversations skills represent the standard in effective communication and the marker of high-performance individuals and organizations everywhere.Whenever you’re not getting the results you want, it’s likely an important conversation either hasn’t happened or hasn’t been handled well. In fact, success is largely determined by how quickly, directly, and effectively we speak up when it matters most.Joseph Grenny is a four-time New York...