Have you ever wondered why most restaurant customers never return after their first visit? It’s a staggering reality that around 70% of diners are one-time visitors, severely impacting profitability and growth. In this episode of the Local Marketing Lab, Hamed Mazrouei, CEO of Milagro, Utiliko, and Vivant, unveils the secret to boosting profits: delivering a VIP customer experience through data-driven personalization.

Here are some topics discussed in the episode around delivering a VIP customer experience:

• The importance of customer retention for restaurant profitability and overcoming thin margins
• Strategies for effective communication with customers, including personalization and VIP treatment
• The role of technology in streamlining operations and enabling better customer experiences
• The value of customer data for targeted marketing and communication
• The significance of basic elements like recognizing and using customers’ names

Resources

• Connect with Hamed Mazrouei on LinkedIn.
• Learn more about Milagro.
• Check out Vivant and Utiliko.

Other shout-outs

• Stake 48 — providing a VIP experience for Hamed.