This week, we offer up 7 quick steps on how to improve and elevate communications both internally and externally. In times of crisis such as COVID-19, communication becomes very critical to how organizations navigate their way through the turbulence. Both employees and customers want to know what a company or organization’s plans are, even as those plans are evolving. So, leaders need to be sure the correct message is being conveyed. In this episode, we discuss 7 quick steps from the American Psychological Association for doing just that.