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Boosting Customer and Agent Experience for Massive ROI with Dave Watson
Improving customer and agent experiences is no longer just a goal—it's a necessity.
In this episode, Dave Watson dives straight into the most effective ways to enhance both customer and agent experiences, ultimately leading to impressive returns on investment. He discusses the rise of AI in the contact center, explaining how it’s revolutionizing customer service by streamlining processes and empowering agents with the right tools.
Dave highlights the importance of omnichannel solutions and number branding, which ensure your calls get answered and your customers stay engaged. If you're managing or advising on contact centers, this episode is packed with actionable insights that you can implement right away.
Tune in now to take on the latest trends and technologies in the contact center space. Grab a drink, relax, and get ready to boost your business!
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Dave Watson is a seasoned contact center expert with over 30 years of experience in the industry. As the President of the National Association of Call Centers (NACC) and former CEO of Interaction Metrics, Dave has led impactful initiatives to enhance customer engagement and operational efficiency. His expertise in call center analytics and customer experience strategies positions him as a leading authority in the field. Dave’s work focuses on boosting both customer and agent experiences, driving massive ROI for the organizations he supports.
Connect with Dave:
LinkedIn: https://www.linkedin.com/in/dave-watson-b812314/
————————————————————————————————
Nick Mulholland is the President of Tech-Gofer, a company dedicated to empowering IT leaders with the tools and insights needed to navigate technology solutions. With over 17 years of experience, Nick has helped organizations achieve success through Tech-Gofer's award-winning procurement and deployment process. Representing over 1,000 providers, Tech-Gofer delivers tailored solutions to optimize costs, drive productivity, and foster growth. Passionate about innovation, Nick believes in technology's power to transform businesses. He hosts networking events across the U.S. to promote collaboration and learning.
Join upcoming Tech-Gofer events here:
https://tech-gofer.com/event/
Connect with Nick Mulholland:
Facebook: https://www.facebook.com/techgofer
LinkedIn: https://www.linkedin.com/in/nickmulholland/
https://www.linkedin.com/company/tech-gofer/
View all episodes
By Nick MulhollandImproving customer and agent experiences is no longer just a goal—it's a necessity.
In this episode, Dave Watson dives straight into the most effective ways to enhance both customer and agent experiences, ultimately leading to impressive returns on investment. He discusses the rise of AI in the contact center, explaining how it’s revolutionizing customer service by streamlining processes and empowering agents with the right tools.
Dave highlights the importance of omnichannel solutions and number branding, which ensure your calls get answered and your customers stay engaged. If you're managing or advising on contact centers, this episode is packed with actionable insights that you can implement right away.
Tune in now to take on the latest trends and technologies in the contact center space. Grab a drink, relax, and get ready to boost your business!
————————————————————————————————
Dave Watson is a seasoned contact center expert with over 30 years of experience in the industry. As the President of the National Association of Call Centers (NACC) and former CEO of Interaction Metrics, Dave has led impactful initiatives to enhance customer engagement and operational efficiency. His expertise in call center analytics and customer experience strategies positions him as a leading authority in the field. Dave’s work focuses on boosting both customer and agent experiences, driving massive ROI for the organizations he supports.
Connect with Dave:
LinkedIn: https://www.linkedin.com/in/dave-watson-b812314/
————————————————————————————————
Nick Mulholland is the President of Tech-Gofer, a company dedicated to empowering IT leaders with the tools and insights needed to navigate technology solutions. With over 17 years of experience, Nick has helped organizations achieve success through Tech-Gofer's award-winning procurement and deployment process. Representing over 1,000 providers, Tech-Gofer delivers tailored solutions to optimize costs, drive productivity, and foster growth. Passionate about innovation, Nick believes in technology's power to transform businesses. He hosts networking events across the U.S. to promote collaboration and learning.
Join upcoming Tech-Gofer events here:
https://tech-gofer.com/event/
Connect with Nick Mulholland:
Facebook: https://www.facebook.com/techgofer
LinkedIn: https://www.linkedin.com/in/nickmulholland/
https://www.linkedin.com/company/tech-gofer/