The Economist's Andrew Palmer asks how companies motivate employees to do their best work. He hears from Patty McCord, Netflix’s former head of HR, and Zeynep Ton, author of "The Case for Good Jobs". Sir John Timpson, a British retail boss, preaches the virtues of "upside down management". And Andrew learns how to write a good purpose statement.
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Boss Class 6: Into the upside down

The best bosses create systems for solving problems old and new—from navigating working-from-home demands to hiring the right people, from running good meetings to managing themselves.&nbsp;
Andrew Palmer, author of the Bartleby column, looks for advice on how to be a better boss by talking to people who have actually done the job. Listen to The Economist's seven-episode guide for managers.
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Management

The careers of many CEOs are built on overconfidence and a few lucky breaks. But to be a successful leader, Daniel Kahneman suggests maintaining a healthy suspicion of your own intuition. The Nobel-prize-winning behavioural scientist prescribes a “structured process” for making the right decisions. 
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Boss Class: Daniel Kahneman interview

The Economist's Andrew Palmer asks Claire Hughes Johnson, former COO of Stripe and author of "Scaling People", about her systems and strategies for good management. 
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Boss Class: Claire-Hughes Johnson interview

In 2017 Emma Walmsley became the most powerful woman in corporate Britain. The boss of the drugmaker GSK says leadership is about clearly communicating the what, why and how of your company, and aligning your employees’ incentives accordingly. 
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Boss Class: Emma Walmsley interview

On the cover of his latest book, Impromptu: Amplifying Our Humanity Through AI, Reid Hoffman credits GPT-4 as a co-author. The tech investor tells our Bartleby columnist Andrew Palmer that artificial-intelligence tools offer a solution to the “blank-page problem” and will soon become a core competence for knowledge workers. 
This is a subscriber-only episode. Sign up for a free trial of Economist Podcasts+ or if you’re already a subscriber to The Economist, you have full access to all our shows as part of your subscription. For more information about how to access Economist Podcasts+, please visit our FAQs page or watch our video explaining how to link your account. Hosted on Acast. See acast.com/privacy for more information.

Boss Class: Reid Hoffman interview

The Economist’s Andrew Palmer seeks advice on managing your cognitive load, your career path and the changes that generative AI could bring. He gets tips from Cal Newport, an author and professor of computer science, on how to carve out time away from email; from Jeffery Pfeffer, of Stanford Graduate School of Business, on how to accumulate power; and from Reid Hoffman, LinkedIn's co-founder, on how to get ready for the era of AI. 
This is a subscriber-only episode. Sign up for a free trial of Economist Podcasts+ or if you’re already a subscriber to The Economist, you have full access to all our shows as part of your subscription.  For more information about how to access Economist Podcasts+, please visit our FAQs page or watch our video explaining how to link your account.

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Boss Class 6: Into the upside down

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