Through her conversation with host Evan Happel, Katherine delves into her techniques for building community, her take on effective leadership, and the importance of a proper mindset for overcoming challenges. Katherine candidly shares her experiences, detailing how her missionary work taught her resilience and people skills, and how she applies these lessons in the property management field today.

Katherine emphasizes the need for genuine care in interactions — whether it's in her professional life, connecting with her team, or showing hospitality in her home. Her story is also one of personal growth, illustrating how she overcame significant hardships and achieved her long-term goal of buying a BMW. Katherine's philosophy centers around taking extreme ownership and focusing on people over products.

The episode is a treasure trove of insights for anyone looking to excel in their career, be it in property management or any other field. Katherine's story will inspire you to face your challenges head-on and achieve your goals. Make sure to tune in and hear all about Katherine's incredible journey and the lessons she's learned along the way.

00:00 Welcome to Boss Talks

00:04 Introducing Katherine Maestas

00:53 Host Introduction and Community Boss

01:20 Katherine's Journey in Property Management

03:58 Building Community and Personal Connections

08:49 Hospitality and Personal Life

11:53 Mindset and Overcoming Challenges

24:02 Transition to Property Management

29:11 Gym Management and Maintenance

30:03 Importance of Property Care

32:10 Resident Expectations and Community Standards

38:03 Leadership and Extreme Ownership

44:19 The Role of Customer Service

47:08 Achieving Personal Goals

52:24 Reflection and Gratitude

53:51 Conclusion and Future Episodes

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*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.