She highlights the importance of enhancing customer experiences for residents using innovative tech solutions and expresses the need for ongoing improvement in resident portals. The discussion also covers the potential for creating centralized community experiences and loyalty programs to keep residents engaged.

Additionally, Kim discusses her role on several advisory boards, emphasizing the need for honest feedback to foster better product development and integration in the prop tech space. Her candid approach and dedication to building strong relationships with vendors are pivotal for driving industry innovation forward.

On a personal note, Kim shares fun anecdotes about her five large dogs, including three South African Boerbels and two Black Labs, offering a glimpse into her home life.

Don't miss this engaging conversation as we deep dive into multifamily tech trends, resident experience enhancements, and the joys of having some very big pups at home!

00:00 Introduction and Guest Welcome

00:49 Community Boss Overview

01:27 Welcome Kim Boland

01:57 Exploring Philadelphia

03:44 Building Community in Multifamily

05:47 Hospitality and Personal Preferences

08:29 Journey into Multifamily Industry

12:38 Trends and Innovations in PropTech

24:54 The Value of User Feedback

25:53 Ease of Use in Technology

26:57 Importance of Supplier Relationships

27:45 East Coast Bluntness

31:04 Roadblocks to Innovation

31:56 The Role of APIs in PropTech

34:33 Meet the Dogs

42:06 Conclusion and Invitation

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*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.