A powerful tool to assist workers remotely is Microsoft’s TeamViewer, it allows your IT support person to see exactly what is not working on your machine and rather than having to explain what you need to do to fix, they can just fix it, because TeamViewer effectively makes your machine theirs.

You probably forget when or to update programs so it can be done for you. Installing new software and getting the printer working is easy for those who know how and they can fix it from anywhere. 

But when IT bosses ask how often people need help and what kind of help they need, it makes sense that staff that need to have issues with viruses or phishing attacks addressed often might see the business want to track the kind of links and mails you open.

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