Box Talks with Bulu

No one knows 3rd party logistics like Summitt Hogue. Founder of Growe Network, Summitt shares his secrets to finding the right fulfillment partner for your eCommerce business, plus what you don't know about commercial real estate brokerage (spoiler: you'll be calling Summitt after hearing this!) 

Find Summitt Hogue at https://growenetwork.com/ or on LinkedIn.

Want more Bulu?

Get a fulfillment quote started with Bulu's VP Sales, Jake Daberkow, at HitUpJake.com

Sign up for our email list or contact us at BuluGroup.com for more information about Subscription Fulfillment or any of our other Subscription Box services.

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Jenna O'Connor, Director of Loyalty at GNC speaks to hosts and Bulu Co-Founders Paul Jarrett and Stephanie Jarrett, featuring special guest Nicole Bauer, Bulu's Director of Partner Services and GNC Account Director.

Jenna shares her expertise on the challenges and opportunities in growing the myGNC PRO ACCESS Membership program and PRO Box perk for GNC customers, product suppliers and the bottom line. Including some of the PRO Box program's unique perks, operational hurdles and the relentless nature of a subscription product. Plus, what it's really been like to partner with Bulu for the last five years.

For more GNC, click over to the links below!

• Connect to Jenna O'Connor and follow GNC at https://www.linkedin.com/company/gnc/
• Get your own myGNC PRO ACCESS membership: https://www.gnc.com/rewardsproducts/600762.html

Want more Bulu?

• Sign up for our email list or contact us at BuluGroup.com for more information about fulfillment or any of our other Subscription Box services. Get your quote today!
• Follow Bulu on LinkedIn: https://www.linkedin.com/company/bulu-box/?_l=en_US

Find out what it takes to manage multi-million dollar Subscription Box and specialty fulfillment programs for Disney, GNC, and Discovery Channel from Bulu Director of Partner Services, Nicole Bauer. Nicole shares interview secrets to land your dream job, tips and tricks for client-facing communication and reminisces with co-hosts Paul and Stephanie Jarrett about her first-day outfit. 

Want more Bulu?

Get a fulfillment quote started with Bulu's VP Sales, Jake Daberkow, at HitUpJake.com

Sign up for our email list or contact us at BuluGroup.com for more information about Customer Service or any of our other Subscription Box services.

Follow us on LinkedIn: https://www.linkedin.com/company/bulu-box/?_l=en_US

Bulu's first employee and current VP Warehouse Operations, Adam Choate speaks with co-hosts Paul and Stephanie Jarrett about the early days of Bulu Box, how to know when you need to outsource your fulfillment, and what's unique about kitting and subscription fulfillment. 

Want more Bulu?

Get a fulfillment quote started with Bulu's VP Sales, Jake Daberkow, at HitUpJake.com

Sign up for our email list or contact us at BuluGroup.com for more information about Customer Service or any of our other Subscription Box services.

Follow us on LinkedIn: https://www.linkedin.com/company/bulu-box/?_l=en_US

In this episode, co-hosts Paul and Stephanie speak with Matthew Arevalo: fan commerce expert and subscription community legend about product licensing and what's unique about developing products for fandom enthusiasts. Arevalo is currently Co-Founder at Pinfinity, the world's first augmented reality collectible pin platform. 

Resources:

• Find Pinfinity at https://pinfinityar.com/

Want more Bulu?

• Sign up for our email list or contact us at BuluGroup.com for more information about Customer Service or any of our other Subscription Box services.
• Follow us on LinkedIn: https://www.linkedin.com/company/bulu-box/?_l=en_US

In this inaugural episode, show hosts, Bulu co-founders and husband & wife duo Paul Jarrett and Stephanie Jarrett introduce Box Talks with Bulu: a bi-weekly podcast about all things Subscription Box. Drawing on Bulu's 10 years of experience launching and managing Subscription Box programs for partners like Disney, GNC, Lululemon and more, Box Talks brings you the best of Subscription Box knowledge from Bulu's own team and expert guests. 

In this episode, Paul and Stephanie speak with Bulu's own Director of Customer Experience, Mariah Nimmich, about her early years at Bulu and why brands like Disney trust Bulu to manage their Subscription Box Customer Service.

• "What you just said was the formula for every subscription box from 2012 to 2016." (01:05)
• "The real value that I think we provide to partners like Disney, Buzzfeed, Scott's Miracle-Gro is that our Customer Service team is really an experience-lead team."
• "Every subsequent box that that subscriber gets is building on that previous interaction they had with your brand, and so every time, they expect it to be better than the last." (35:04)

Resources

• Brene` Brown on Empathy - all Bulu Customer Service agents watch this video during training to inform and shape customer responses.
• Beginner's Guide to Subscription Box Customer Service - a digital e-book download
• Subscription Box Customer Service 101 on the Bulu blog

Want more Bulu?

• Sign up for our email list or contact us at BuluGroup.com for more information about Customer Service or any of our other Subscription Box services.

Follow us on LinkedIn