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This episode is for you if you are a BPO owner/operator. 

In this episode of ACG, we talk about benchmarking the financial aspects of your BPO, setting up your books for maximum valuation, multiples in the market, maximizing your BPO for an exit, and so much more.

Every day, contact center BPOs are focused on many operational metrics or KPIs that describe how the center is performing.

But that’s not the entire picture. Eric Crouse, Partner at Kommit & Company, an M&A firm that specializes in the contact center BPO market takes about a benchmarking report created by his team that analyzed a huge data set of public and private contact centers that will peel back the curtain on key financial benchmarks of our industry.

Combining operational performance with financial performance is the key to long-term growth and profitability for our industry, and what you will discover from this report may surprise you.

Here is the link to the youtube video of this episode to view the slides and data in context:
https://youtu.be/Kg9O9rDpBY0

Here is the link the free benchmarking report:
https://gokommit.com/

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 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

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