In this episode, Miriam provides an introduction and overview of the BPO market's growth, discussing the key dynamics and shifts in BPO services that are shaping the industry. She examines geographic growth trends and the significant role technology plays in the evolution of BPO. The episode features segments from sponsors, including iplicit's new Client Manager and babelforce's voice capabilities for Zendesk AI, highlighting their contributions to the sector. Miriam concludes with insights into the implications for BPO professionals, offering closing remarks and encouraging listeners to stay informed on industry developments.

(0:00) Introduction and overview of BPO market growth

(0:27) Key dynamics and shifts in BPO services

(2:18) Geographic growth trends and technology's role in BPO

(3:35) Sponsor: iplicit's new Client Manager

(5:29) Sponsor: babelforce's voice capabilities for Zendesk AI

(7:31) Implications for BPO professionals and closing remarks