Miriam examines the surge in BPO market revenue, shedding light on contributing factors and potential growth opportunities. She then focuses on the healthcare BPO sector, discussing its growth trajectory and associated challenges. The episode highlights AI solutions designed to reduce customer churn in contact centers, providing practical insights for implementation. Miriam offers actionable AI tips tailored for BPO professionals, aiming to enhance operational efficiency. She wraps up with a conclusion and thanks, summarizing the key points and insights shared throughout the episode.

(0:00) The Surge in Business Process Outsourcing Market Revenue

(2:43) Growth and Challenges in Healthcare BPO

(5:28) AI Solutions to Reduce Customer Churn in Contact Centers

(7:35) Actionable AI Implementation Tips for BPO Professionals

(8:08) Conclusion and Thanks