This episode of Recorded for Quality Assurance features Hui Wu-Curtis, COO and Co-Founder of SupportU. Tune in and listen as Hui discusses her unique BPO organization and where she sees gaps in the BPO industry. She also shares the critical steps for finding the right talent to complement an organization's CX goals and the factors to consider when choosing CX technology to enhance the agent experience and ultimately aid in delivering excellent results customer service.