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Summary

In this episode of the Leadership Bites podcast, Guy Bloom interviews Brad Englert, who shares his extensive career journey from Accenture to becoming a Chief Information Officer at the University of Texas at Austin. 

They discuss the importance of building authentic business relationships, the role of trust in influence, and strategies for effective networking. Brad emphasizes the need for intentionality in professional relationships and the significance of customer retention for business success. 

In this conversation, Brad Englert discusses the importance of understanding goals and aspirations in leadership, the significance of building relationships and managing expectations, and the necessity of creating a culture of openness and communication. He emphasizes the art of apology and accountability in leadership, and shares practical strategies for managing expectations effectively. The dialogue highlights the value of discretionary effort and the importance of fostering trust and collaboration within teams.

Takeaways

• Brad Englert has over 22 years of experience at Accenture.
• He transitioned from a successful career to a CIO role at a university.
• Building a culture of transparency and customer focus is crucial.
• Trust is the foundation of effective influence in business.
• Networking should focus on long-term relationships, not just transactions.
• Intentionality in relationships leads to better outcomes.
• Understanding others' goals is key to successful collaboration.
• Repeat customers are a sign of successful relationship management.
• Mentorship and continuous learning are vital in career development.
• Authentic relationships can withstand the test of time. Understanding goals and aspirations is crucial for effective leadership.
• People are not mind readers; communication is key.
• Building relationships requires vulnerability and openness.
• Discretionary effort comes from genuine care and interest in team members.
• Creating a culture of communication helps in managing expectations.
• The art of apology builds trust and accountability.
• Managing expectations is an ongoing process, not just annual reviews.
• Using techniques like 'Whoa' can help in managing urgent requests.
• Introverts can be encouraged to engage through structured processes.
• Fostering a supportive environment allows for innovation and challenge.

Sound Bites

• "Be strategic and intentional."
• "Networking is longevity of relationship."
• "Use your words."
• "People are not mind readers."
• "Discretionary effort is the difference."
• "It's a muscle memory."
• "You can still be somebody that people trust."
• "I will get to the bottom of it."
• "You have to wipe the slate clean with me."
• "Just saying whoa gives the space and time."

To find out more about Guy Bloom and his award winning work in Team Coaching, Leadership Development and Executive Coaching click below.

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