<p> The best way for brands to stand out today is to offer a distinctive experience that earns them an everyday role in people's lives. But that means knowing where the brand can make the greatest difference in the lives of customers, according to brand expert Allen Adamson. </p>

The best way for brands to stand out today is to offer a distinctive experience that earns them an everyday role in people's lives. But that means knowing where the brand can make the greatest difference in the lives of customers, according to brand expert Allen Adamson.

Brand Experience: An Interview with Allen Adamson, Co-Founder of Metaforce

Businesses everywhere are struggling with change due to digital disruption. They are now at an inflection point: give up obsolete marketing practices, or risk being denied a meaningful role in the lives of people. The goal is no longer to amplify the voice of the brand – it is to serve the needs and interests of customers at every stage of the relationship lifecycle. This new marketing model is characterized by the strategic embrace of Customer First Thinking, where the emphasis is on delivering a more unified experience for customers. More than simply a platitude, this idea has evolved into a set of governing principles that can transform the corporate role of marketing from brand messenger to customer advocate.

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Brand Experience: An Interview with Allen Adamson, Co-Founder of Metaforce

Brand Experience: An Interview with Allen Adamson, Co-Founder of Metaforce