Introducing special guests:

• Emma Weston, CEO of Digital Unite
• Scott Tandy, Digital Inclusion Officer of Newydd Housing Association
• Christian Page, Digital Inclusion and Engagement Business Partner of Newport City Homes

Join us on the Housing Hive, where we explored how social housing providers could overcome the growing challenge of digital exclusion among vulnerable tenants. In this session, we shared practical strategies for improving access to online services, discussed the legal and ethical responsibilities around digital inclusion, and showcased how tenant engagement and compliance teams could work together to ensure everyone was supported in our increasingly digital world.

Thank you for being part of this essential conversation for social housing professionals. Together, we took steps toward building a more inclusive digital future for everyone.

Timestamps:

00:00 Welcome and Introduction
00:52 Overview of Digital Exclusion
02:22 Understanding Digital Engagement
06:22 Guest Speaker Introductions
10:09 Digital Inclusion Strategies
11:05 Government's Digital Inclusion Action Plan
16:15 Collaborative Approaches to Digital Inclusion
21:02 Building Trust and Engagement
26:40 Adapting to Digital Evolution
28:24 Navigating Digital Skills and Online Safety
29:45 Challenges of Digital Natives and Security Awareness
31:32 Addressing Digital Inclusion in Housing
36:23 Collaborative Efforts for Digital Inclusion
42:40 Government Initiatives and Recycling Programs
46:30 Final Thoughts and Advice for Digital Inclusion