Our guest in this episode of the Program Spotlight is Kristin Edwards who oversees the palliative care service line at Bridgeport Hospital, within a multisite hospital system. Responsible for clinical supervision, hospital staff education, as well as metrics and measurement, Kristin has a lot to share about building lasting relationships with referring clinicians. In this episode, Kristin shares successes in attracting the right referrals, breaks down her lessons learned in building an outpatient palliative care business plan, and details how she's scaling up to deliver palliative care to the patients who need it most.