In this episode of Winning in Professional Services, we discuss the crucial aspects of knowledge sharing within a company. We cover two main perspectives: staying informed about day-to-day operations across teams and having well-documented processes to ensure smooth onboarding of new employees. Discover strategies to manage knowledge effectively and maintain seamless operations during employee turnover.

Timestamps:

0:00 - Episode introduction on knowledge silos

6:05 - Key downsides of knowledge silos

7:10 - Impact on new hires and onboarding

14:35 - American vs European company cultures

20:41 - Quick wins for reducing silos

22:38 - Importance of daily stand-ups

28:43 - Methods for tracking stand-ups

34:40 - Documenting processes and SOPs

37:54 - Cross-team collaboration strategies

39:42 - Closing thoughts on maintaining structure