Frontline Innovators

Breaking In New Work Technology - Frontline Innovators - Episode #015

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Jessica Sirico, Senior Training and Change Management Specialist at Suez, is here to help the deskless worker navigate an ever changing world. On this episode of Frontline Innovators, Justin and Jessica discuss how they can better prepare those on the frontline for rapid changes. 

 

 

Takeaways 

 

  • The amount of changes happening at one time is the biggest challenge facing deskless workers today. 
  • It’s more critical now than ever for companies to have change management so employees can thoroughly understand how the changes coming up will impact them. 
  • It’s important for the frontline workers to feel connected to the people who work in corporate. Going out to the field and seeing what a day in their life looks like can strengthen those relationships.
  • In IT, the impact of new technology implementation often neglects the human side and how the change can make people feel. 
  • Change management is really a collective effort. It’s not just the managers themselves that are leading it, but middle managers and frontline employees all need to be a part of it.
  • When you are training frontline workers on new technology, the goal is to make the training as simple as possible and work your way up to the complicated steps. 
  • Jessica’s favorite part of change management is when she can see the employees she has trained are comfortable and prepared for the changes they will soon face. 



    • Quote of the show

    50:15  “I always say that learning a new technology for work is like breaking in a new pair of workboots. You are very comfortable in your current pair but maybe they are falling apart, maybe they aren’t safe anymore, so you have to change, you have to get a new pair.

    It might take a week to break them, you might get some blisters, you might not feel comfortable but it’s going to get better. That’s the message I always have to portray. 

    It’s going to be rocky the first couple of days and that’s expected, no one expects you to come out of the gate perfect but you will get past all those bumps and all those hiccups and we are here to support you as well.”



    Links

    • LinkedIn: https://www.linkedin.com/in/jessica-sirico-pmp-shrm-cp-658ba633/
  • Company Website: https://www.suez-na.com/en-us

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    Ways to Tune In:

     

    • Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS 
  • Apple Podcast - https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402
  • Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmyS
  • Stitcher - https://www.stitcher.com/show/frontline-innovators
  • Google Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWw
  • YouTube - https://youtu.be/xUZfBAiYEVk

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