Summary:

In this episode, Dr. Jim interviews Rachel Kleban, VP of People at OpenPhone, about best practices for getting people ready to lead. Rachel emphasizes the importance of intentionality and curiosity in leadership development. She suggests creating a culture that values curiosity and asking good questions at every level of the organization. Rachel also shares a powerful activity she implemented called "Tell Me Anything" to foster listening and build trust within the leadership team. Tune in to learn more about cultivating curiosity and active listening skills in aspiring leaders.

Key Takeaways:

• Embrace intentionality in workspace culture, whether it's remote, in-office, or hybrid, to enhance collaboration and maximize effectiveness.
• Develop leadership readiness by embedding the practice of curiosity and active listening within every tier of the organization.
• Leaders need to model the behavior they wish to see, demonstrating empathy and a willingness to deeply engage with their teams.
• Facilitated sessions like "Tell Me Anything" encourage leaders to practice active listening without immediate solutioning, which can shift trust dynamics and foster a more inclusive environment.
• Success as a leader often hinges on the ability to not just hear but understand the perspectives of team members, thereby ensuring everyone feels heard and valued.

Chapters:

00:00 Welcome to HR Transform Live from Las Vegas

00:17 Introducing Rachel Kleban: VP of People at OpenPhone

00:46 Exploring OpenPhone's Mission and Remote Work Culture

01:13 Debunking Myths Around Remote Work and Emphasizing Intentionality

03:40 The Power of Curiosity in Leadership Development

05:25 Implementing Curiosity and Listening in Leadership Practices

08:00 Tackling Leadership Ego and Embracing Listening

09:37 Closing Thoughts and How to Connect Further

Connect with Dr. Jim: linkedin.com/in/drjimk

Connect with CT: linkedin.com/in/cheetung

Connect with Rachel Kleban: linkedin.com/in/rachelkleban

Music Credit: Shake it Up - Fesliyanstudios.com - David Renda



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