In this episode of Leaders in Medical Billing, our guest Robert Kowalik shares his unique journey from being a physical therapist to transitioning into the billing side. With experience in running a private practice and managing a billing team, Robert saw an opportunity to help other physical therapy practices with their billing needs. He started by focusing on accounts receivable conversion and gradually evolved his approach to a specialty-focused, parallel process billing system. Tune in to learn more about Robert's insights and experiences in the medical billing industry.   Time stamps [00:00:13] Transition from physical therapy [00:07:26] The biggest time inflator. [00:09:41] Variable rate structure for billing. [00:16:38] The black hole concept. [00:17:14] Turning billing into business intelligence. [ 00:23:44] The focus needs to be on the other side of the scale. [00:26:03] Converting billing team to BI team.     For more insights and takeaways, visit www.leadersinmedicalbilling.com. This episode is sponsored by 4D Global, empowering medical billing companies to grow through offshore staffing. Visit them at www.4DGlobalInc.com