David Sandstrom on how he’s building the Klarna brand to embody and express a next-generation financial services experience that is boldly different, deeply resonant, and – above all – anchored in human truth.

Brian Irving, VP of Marketing at Meta Reality Labs, on striking the right balance between optimizing for the present and communicating the possible to bring more audiences into the metaverse.

Jacob Jaber describes how a remarkable focus on community and hospitality helped Philz Coffee grow from a small bodega in San Francisco to over 70 locations nationwide.

Liz Jarvis-Shean, VP of Comms & Policy at DoorDash, on the tenets of great organizational storytelling—with lessons learned from stints at Airbnb and Tesla and years spent working with Candidate and President Barack Obama.

Rob Markey, Senior Partner at Bain & Company, describes the evolution of his customer-centric mission while breaking down the past, present, and future of the Net Promoter System he co-created.

Kamala Avila-Salmon discusses her career spent building programs and leading organizational transformations to drive representation and inclusion in music, tech, television and film.

Jenny Wood discusses the career-building program she founded at Google and shares practical advice on how to achieve personal growth, find mentors, thrive in uncertainty, build confidence, and write.

How Justin Barad brought together his skills as a surgeon with his passion for gaming to become an innovator in healthcare tech, democratize access to modern surgical techniques, and improve human experiences.

Atif Rafiq on how he drove customer and career innovation as an entrepreneur and executive at companies from Amazon to McDonald’s, and how he’s evolved his game as a leader to blend efficiency and empathy.

Varun Parmar, Chief Product Officer at Miro, discusses his empathetic approach to leadership, his playbook for thriving in hypercompetitive markets, and the innovations that will define the future of hybrid work.