In part 2, we uncover what a breakthrough moment is and how facilitators design for those moments. Gwyn shares the ‘Arch of transformation’ , a very interesting design tool that allows trainers and facilitators to pay attention to the different stages of engagement and learning. We found this conversation abundant in real life examples that Gwyn shares in response to our questions. We also talk about COVID 19, online facilitation and what it means for a facilitator’s doing and being. Personal Website www.gwynwansbrough.com