<p>US Enterprise Sales Director, Jeff Kays speaks to Brian Gianini, Director of Memberships for SOCAP. They talk discuss how IRIS Clarity was born, Brian’s opinion on the product, and SOCAP, all underpinned by the importance of CX and AX.</p>

US Enterprise Sales Director, Jeff Kays speaks to Brian Gianini, Director of Memberships for SOCAP. They talk discuss how IRIS Clarity was born, Brian’s opinion on the product, and SOCAP, all underpinned by the importance of CX and AX.

Brian Gianini | The importance of customer experience and agent experience

Welcome the the IRIS Pod. Join Tom Darnell of IRIS Audio Technologies as we explore the world of audio through technology, wellness, productivity, and human performance. Featuring interviews with innovators, experts, and thought leaders in their fields, the IRIS Pod enables the world to Listen Well.

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Brian Gianini | The importance of customer experience and agent experience

Brian Gianini | The importance of customer experience and agent experience