Brian Gracon, Brian Gracon & Associates, talks more about the reasons many training programs in the flooring industry are not successful, calling it a change management issue, and how retailers can ensure that training programs focus on meeting their specific needs. Gracon discusses the concept of providing a vehicle that permits retailers to communicate with trainers prior to signing up for educational sessions and the importance of training for the survival of a certain percentage of retailers. Also discussed are alternatives to traveling to a central location for educational sessions, such as webinars, programed e-learning, and content curation systems, available via subscription platforms online.