For government agencies, connecting users to information is a critical part of meeting the public’s needs and delivering excellent customer service. DigitalGov Search helps agencies deliver information to government searchers on every level—federal, state, local, and tribal.

Recently, search analyst Dawn McCleskey sat down to discuss the work of DigitalGov Search, including:

What DigitalGov Search does

How working with search is a natural fit for librarians

Why the government needs a homegrown search service

The challenges of managing a search service for 2,500 websites

Future directions for DigitalGov Search

Why you can’t find everything online (like searching for Ben Franklin’s jet pack!)