In this episode we have a Manage Better conversation with Debashis Sarkar, author and consultant for Quality and Customer Centricity. Debashis is a Managing Partner at Proliferator Advisory - a firm focused on client success through improved customer centricity.

Debashis distills the concept of customer centricity and how it is connected to Quality. He also shares tips that all of us can use to make our companies more customer centric. 

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