After contracting a rare disease, Sven Gierlinger, Chief Experience Officer at Northwell Health, went from perfectly healthy to completely paralyzed in the span of a week. Despite his background in hospitality, the experience, and the subsequent recovery process, sent Sven on a path to a career in healthcare.

In this episode, Sven shares how, he’s taking learnings from the hotel industry to bring humanity to healthcare. As you listen, you’ll gain a deep understanding of the patient and employee experience and learn about the benefits of creating environments where human connections can thrive.