Questions Gideon Answered In This Episode:
“Did you always have an affinity for math or data that allowed you to work successfully in the digital marketing space?”“Getting a comprehensive view of how your digital marketing might impact your retail stores - is that a challenge that you guys face regularly and do you feel like you have built out a marketing stack that allows you to overcome challenges like that?”“In mobile app marketing, a lot of campaigns are predicated on what is reported by a third-party attribution source. When it comes to mobile apps, is that how you determine success as well?”“Could you lay out what a delightful experience looks like in your eyes for your customers?”“Has the mobile app become a more important part of the JO-ANN business over the last 3 years; has this become a focus for you?”01:07 Gideon’s background03:55 JO-ANN’s presence all of the country04:37 Tying online to offline experiences08:38 Defining their mobile app success09:39 Importance of time when running a incrementality test10:54 Gideon’s perspective on what is a delightful experience for customers15:04 Gideon’s perspective of the JO-ANN’s app18:53 Gideon on customer feedback20:18 Gideon’s future plan as a Digital Marketing Manager at JO-ANN Store“That’s what we’re shooting for. That’s the last checkmark on any list of whether we should do something or not - Is this going to be an inspiring great experience for the customer?”