In today's episode, we interview Lisa Oswald, SVP of Customer Service at Travel Zoo about the effects of the pandemic on the travel industry and the future it brings. 

Check out a full episode coming up Wednesday, May 26th at 12:00 pm EST and hear how TravelZoo confronted the pandemic head-on and is applying lessons learned to build the CX program of the future.

In the upcoming fireside chat you will learn:

- How TravelZoo shifted priorities when all travel halted worldwide.

- How the pandemic has changed customer support now and in the future.

- What the customer experience (CX) program of the future looks like.