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"Bridging the Gap" - Episode 7 w/ Mike Bowman, Director of Servicing Operations at ECSI
Customer Contact Week (CCW) is coming up June 28th in Las Vegas and we are running a series of interviews with speakers and board members from the event.
In this episode, we are joined by Mike Bowman, Director of Servicing Operations at ECSI. Mike has been managing contact centers for over 20 and you can tell that he loves what he does!
Hear Mike talk about his experience with CCW and the trends he is seeing out there around automation & chatbots.
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By CRESTA.AICustomer Contact Week (CCW) is coming up June 28th in Las Vegas and we are running a series of interviews with speakers and board members from the event.
In this episode, we are joined by Mike Bowman, Director of Servicing Operations at ECSI. Mike has been managing contact centers for over 20 and you can tell that he loves what he does!
Hear Mike talk about his experience with CCW and the trends he is seeing out there around automation & chatbots.