Angeline Gavino welcomes Gina Patel, a seasoned Customer Success leader with 15+ years of experience, to discuss her journey of building and scaling CS teams that drive retention, growth, and operational efficiency.

Gina shares her expertise on:

• Building high-performing CS teams: Mentoring, coaching, and equipping CSMs to grow professionally while delivering customer value.
• Enablement for Customer Success: The critical role of proper training, tools, and support to empower CSMs to excel in today’s demanding environment.
• Bridging the gap between CS and Sales: Leveraging consultative approaches to identify and act on growth opportunities.
• Shifting CS to own revenue: How organizations can align comp structures, provide proper training, and empower CSMs to drive net revenue retention.

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Until next time, keep driving success and speaking the language of revenue!