In this episode of the BetterTech podcast, host Shahzad Cheema interviews Joe Meloche, Vice President at Atlas Copco USA, about the intersection of engineering, service, and AI in manufacturing. Joe shares insights on the importance of tribal knowledge in the industry, challenges posed by new equipment, and how AI can help overcome these obstacles. He emphasizes the need for human expertise alongside AI, the significance of data security, and the future role of AI in boosting operational efficiency. Joe concludes with practical advice for companies looking to leverage AI in their service operations.