Watch on YouTube.

CX Today's David Dungay speaks to Michael McCloskey, CEO, Bright Pattern.

In this session, we discuss the following:

• Where AI is having THE MOST impact in the contact center 
• AI use cases 
• Practical tips for implementing AI 

For more information, visit Bright Pattern: https://www.brightpattern.com/

Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.

You can also join in the conversation on our Twitter and LinkedIn pages.