The Daily RICHual

Bring PREactive: Or what Gratzky taught us about customer service: Daily RICHual #132


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"Don't think, React!" That was the daily advice of my Junior High School basketball coach, Mr. Korwin. He believed that if we spent too long pondering the next move on the court, we would be prone to mistakes, indecisiveness, and poor judgment. For us, gangly eighth graders, it may well have been excellent advice.

Better advice might have been to learn to be proactive rather than reactive. Being proactive meanswe're taking charge of our situation, trying to be a bit in front of the wave, so to speak. Proactive people are taking control of today.

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The Daily RICHualBy Rich Sands