It’s nearly a year since the Department of Digital Culture Media and Sport (DCMS) issued their policy “AI Sector Deal” in which they stated that they will put the UK at the forefront of the artificial intelligence and data revolution.

Given the opportunity for Artificial Intelligence and Machine Learning to improve customer service, alongside an expanding use of software to update legacy-systems and automate simple tasks. Are we seeing growing investments in infrastructure planning, legal adjudication, fraud detection and citizen response systems representing the first phase in the ongoing digitisation of government?

AI-based applications could potentially reduce backlogs and free workers from mundane tasks while, at the same time, cutting costs.

To discuss this area further, Lynne Magennis talks to Jonathan Wright of consultancy organisation Digital Assured about their activity in this area