Hannah’s role is Head of Customer Marketing at Virgin Media, where she has worked for 16 years. She has held a variety of roles, from retail to external communications, including positions such as Head of Retail Experience and Head of Internal Communications. Hannah shares a plethora of stories and examples that demonstrate the role of communications in an organisation. Her passion for her work shines through. Hannah shares her journey to employment with Virgin Media – from a musician with big dreams to a role in internal communications role – before diving into the knowledge she gained from her in-store role and how that has helped inform her in her position in internal comms.