Sally interviews Shelley Zuckerman of the North York Community House, an organization that supports its community members to settle, thrive and lead. They discuss the process of defining NYCH's intended impact and aligning the organization to its impact in the broader community. Shelley also tells us about NYCH's continuous effort to measure its impact, revise its Theory of Change and maintain alignment as internal and external circumstances change.

Resources:

• North York Community House: www.nych.ca/
• Shelley Zuckerman on LinkedIn: linkedin.com/in/shelleyzuckerman/

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